Student Quarters is a leading nationwide student housing operator, owning, operating, and/or managing $1.5 billion of purpose-built, campus-adjacent student housing properties across the country. Today, their portfolio comprises 28 properties comprising 12,700 beds across the US, spread across 21 unique campuses. With a wide array of high-quality student housing communities, spanning asset types from garden-style to cottage-style to high-rise, there’s a Student Quarters out there that meets every student’s unique needs and preferences.
However, the diverse nature of Student Quarters’ portfolio introduces some unique operational challenges, namely that each community has a different set of maintenance standard operating procedures and requirements based on asset type.
With a resident base composed largely of students experiencing the highs and lows of living independently for the first time, Student Quarters must deliver helpful, prompt, and attentive service across a variety of community types. For students who would normally turn to mom or dad when living at home for basic maintenance fixes, living alone introduces a new set of complexities and forces them to rely on their management company for extra support. This reality has manifested itself in a high volume of emergency work orders, causing Student Quarters to have to dispatch maintenance technicians around the clock to solve issues for their residents. Unfortunately, many of these “emergencies” turned out to be false alarms, like a blown fuse or GFCI switch-related issue.
Student Quarters, committed to treating their maintenance team equitably, ensures that technicians are paid a minimum of two hours wages for any after-hours emergency call, even if the issue is resolved in just 10 minutes. The unfortunate reality of that employee-focused business practice is that the costs for non-emergency situations that are treated as emergencies begin to add up.
With that in mind, Kyle Wampler, National Operations Manager, set out to find a solution that could reduce the amount of non-emergency calls that they have to treat as emergencies while still supporting their student residents. The answer Kyle found? EliseAI.
Student Quarters onboarded EliseAI’s Maintenance product, alongside EliseAI’s LeasingAI, VoiceAI, and Delinquency products, to better support their maintenance teams and student residents alike. The results of their efforts have been significant, driving a 26% reduction in emergency maintenance dispatches, totalling 533 hours saved and $27,624 in annualized emergency maintenance cost reductions. With the Maintenance AI product serving as a helpful, always-on source for troubleshooting advice, quick fixes, and self-service repair instructions across email, voice, and text, Student Quarters enables their student residents to solve their own issues and reduces strain on their maintenance teams.
Student Quarters has also done extensive work to optimize the Maintenance solution for the unique needs of their portfolio. Given the diverse nature of their differentiated communities, Kyle and the Student Quarters maintenance team have painstakingly tailored their self-help instructions to the unique aspects of each one of their assets. The proof is in the results: with AI serving as a first line of defense for Student Quarters’ maintenance teams, they’re improving quality of life for their staff, ensuring their students feel supported at all times, and reducing overhead costs across their portfolio.
Today, Student Quarters has more time for its onsite teams to focus on complex maintenance issues, sees improved after-hours coverage without additional staffing costs, and has far better visibility and control over on-call scheduling with the power of the Maintenance product and VoiceAI. They’ve also reduced their reliance on expensive third-party call centers with VoiceAI, injecting new cost savings into their operating model in a time when efficiency is more important than ever.
What truly stands out about the Student Quarters story is how closely aligned they are to the unique needs of their student resident base. The team, through careful and thoughtful AI deployment, is staying on top of the pulse of the modern student renter and delivers differentiated experiences as a result of it, all the while introducing significant cost savings and operational efficiencies that allow them to continue to scale their operations across the nation. And while the Maintenance self-help masterclass Student Quarters executed is impressive, the impact of EliseAI’s products goes beyond maintenance operations, with the needs of their residents at the center of everything they do.
By providing attentive, always-on service with LeasingAI, they meet potential residents where they are when they want to chat, driving increases in lead-to-lease conversion rates and boosting occupancy at their communities. And Delinquency provides a thoughtful, empathetic solution for them to improve collection rates without negatively impacting their student relationships.
Student Quarters is making a difference every single day with AI, both for their student residents and their onsite teams. Their methodical approach to AI deployment has driven heightened satisfaction, heightened retention, and positive financial outcomes, writing the playbook for what thoughtful innovation in student housing looks like in practice.
Atlanta Headquarters
1200 Peachtree Street NE | Suite 720
Atlanta, GA, 30309
Washington DC Headquarters
277 S Washington Street #210
Alexandria, VA 22314
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